Our Mission

We operate our family owned business from a customer responsive point of view offering the best possible service and satisfaction for both our customers and associates. We strive to run the best in class, Indian and Pakistani Grocery Store in the neighborhood with a long term vision of profitable growth. The philosophy promoted at our stores is that we are all responsible for innovations, growth and productivity through teamwork - creating an environment for success and long term relationships.

We believe that Value-Added Service and our Family Orientation will set us apart from our competition. This allows our customers to derive the best possible satisfaction from their experience at "Suvidha" Stores.

Recognizing that each neighborhood is different, it is very important to listen to our customers so that we may provide the products and services they desire. We promise to provide the highest quality products at the most reasonable prices while maintaining high standards and great customer service… nothing but the best. We Strive to earn trust & loyalty of our customers every day and our core belief is that "Suvidha" is truely a "Convenience and Brand you can Trust"

Our Core Values

The following list of core values reflects what is truly important to us as an organization. These are not values that change from time to time, situation to situation or person to person, but rather they are the underpinning of our organizational culture. Most customers find Suvidha as an exciting place to shop, while our employees find this organization to be a very special place to work. These core values are the primary reasons for these feelings, and they transcend our size and growth rate. By maintaining these core values, regardless of how large a company Suvidha becomes, we can preserve what has always been special about our business. These core values are the soul of our business.
  • Selling the Highest Quality Products Available
  • Satisfying and Delighting Our Customers
  • Supporting Team Member Happiness and Excellence
  • Creating Wealth Through Profits & Growth
  • Caring about our Customers and Communities
  • Creating ongoing win-win partnerships with our suppliers

Selling the Highest Quality Products Available

Quality Standards

We have high standards and our goal is to sell the highest quality products we possibly can. We are buying agents for our customers and not the selling agents for the manufacturers. We do the best we can to bring the best products available to meet the demands of our customers at most reasonable prices.

Satisfying and Delighting Our Customers

Our Customers

They are our most important stakeholders in our business and the lifeblood of our business. Only by satisfying our customers first do we have the opportunity to successfully grow our business.

Extraordinary Customer Service

We go to extraordinary lengths to satisfy and delight our customers. We want to meet or exceed their expectations on every shopping trip. We know that by doing so we turn customers into marketers for our business. Marketers do more than shop with us. They talk about "Suvidha" to their friends and neighbors. Word of mouth marketing approach is proven best marketing that any business establishment can ever afford to employ.

Meaningful Value

We offer value to our customers by providing them with highest quality products, extraordinary service and a competitive price. We are constantly challenged to improve the value proposition to our customers.

Retail Innovation

We value retail experiments. Friendly competition helps us to continually improve our stores and the service we provide to our customers. We constantly innovate and raise our retail standards and are not afraid to try new ideas and concepts.

Inviting Store Environments

We create store environments that are inviting and fun. We want our stores to provide a pleasant, professional and fun filled shopping experience, where people enjoy shopping.

Supporting Team Member Excellence and Happiness

Empowering Work Environments

We strive to create a work environment where motivated employees can flourish and succeed to their highest potential. We appreciate effort and reward results.

Self-Responsibility

We take responsibility for our own success and failures. We celebrate success and see failures as opportunities for growth. We recognize that we are responsible for our own happiness and success.

Creating Wealth through Profits & Growth

Profits

We earn our profits every day through voluntary exchange with our customers. We recognize that profits are essential to creating capital for growth, prosperity, and opportunity.

Caring About Our Customers and Communities

Community Citizenship

We recognize our responsibility to be active participants in our local communities. We do our best in actively promoting and providing sponsorship to the local community events.

Creating ongoing win-win partnerships with our suppliers

Integrity in All Business Dealings

Our suppliers are our allies in serving the interests of our business in bringing to our customers the highest quality products available. We treat them with respect, fairness and integrity at all times and expect the same in return.